Shipping Options/Order Status:

Since all orders are handmade, most orders will be shipped within two to three business days provided merchandise is in stock and there are no other complications with your order. Orders are processed Monday through Friday between 9am and 3pm. Orders placed after 3pm and on weekends will be processed the following business day.

Order Tracking:

If you would like to inquire into the status of your order, or if you have questions, need further assistance, or would like to change your order, please call us at 800-396-8120 during regular business hours or send us an email at hipflops@artzencrafts.com

Regular Shipping Options:

We currently only ship UPS or Priority Mail in the United States. We ship Priority Mail International for non-US orders under $75.00 and Express Mail International for non-US orders over $75.00. We will contact you if there are any additional costs for your order.

Where will we ship:

We will ship to most parts of the world. However shipments outside of the United States will incur additional shipping charges.

Confirming Your Order:

If you've provided a valid email address when you order you will receive a confirmation email containing your order number shortly after placing your order.

Back Orders or Out of Stock Items:

While we make every effort to keep all products in stock, occasionally we may run out of certain items. If we are out of stock on an item that you've ordered, you will be notified immediately by email or telephone. At that time you may choose another item or remove that item from your order.